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Privacy Policy

Nova Tile and Stone Privacy Policy.

Effective Date: April 3rd, 2024

Welcome to Nova Tile and Stone ("we," "our," "us"). This Privacy Policy explains how we collect, use, and share your personal information when you visit our website (shop.novatileandstone.com), use our services, make a purchase, or otherwise interact with us.

By using our website and services (collectively, the "Services"), you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.


1. Updates to This Privacy Policy

We may change this Privacy Policy from time to time to reflect new practices, legal updates, or operational needs. When we do, we’ll update the "Last updated" date at the top and post the new version on our Site.


2. Information We Collect and How We Use It

We collect personal information in different ways depending on how you interact with us. This includes directly from you, automatically through cookies, and from third-party services.

Information You Provide Directly

We collect information you give us when you:

  • Make a purchase
  • Create an account
  • Contact customer support
  • Browse products or use features on our site

This may include:

  • Name, address, phone number, and email
  • Billing and shipping information
  • Account credentials (username, password, security questions)
  • Shopping activity (cart, wishlist, viewed products)
  • Messages or feedback you send us

Some features require certain details; if you don’t provide them, you may not be able to use those features.

Information We Collect Automatically

We use cookies and similar technologies to collect:

  • Device and browser info
  • IP address
  • Interaction data (pages visited, links clicked, session length)

See more about cookies in Section 5.

Information from Third Parties

We may get your information from:

  • Service providers (like payment processors, shipping partners, etc.)
  • Marketing or ad partners
  • Online tracking tools (e.g., pixels, SDKs)

This data is handled in line with this Privacy Policy. We’re not responsible for the accuracy or privacy practices of these third parties. (See Section 7 for more info on third-party links.)


3. How We Use Your Information

We use your information to:

  • Provide and deliver services: Process payments, fulfill orders, manage your account, send order updates, and handle returns or reviews.
  • Marketing and promotions: Send you offers, promotions, and ads on our site or other platforms.
  • Security and fraud prevention: Detect and prevent fraud or unauthorized access.
  • Customer service and communication: Respond to your inquiries and improve our services.


4. How We Share Your Information

We may share your personal information with:

  • Vendors and service providers: For IT, shipping, payment processing, analytics, and customer support
  • Marketing and business partners: To offer promotions and personalized content
  • Affiliates or corporate group members
  • Legal or business reasons: In mergers, legal requests, or to protect our rights


Personal Information Categories Shared (Past 12 Months)
  • Identifiers (e.g., name, contact info)
  • Commercial info (e.g., order and shopping details)
  • Usage data (e.g., IP address, device/browser activity)

We may have sold or shared this information (as defined by law) with marketing partners to provide relevant ads.


5. Cookies & Tracking Technologies

We use cookies to:

  • Operate and improve our site
  • Remember your preferences
  • Run analytics
  • Serve personalized ads

You can manage cookie settings in your browser. Blocking cookies may impact how the site functions.


6. User-Generated Content

If you post reviews or content on public areas of the site, it becomes public. We’re not responsible for how others use or share that information.


7. Third-Party Links

We may link to other websites or platforms we don’t control. Review their privacy policies separately, as we aren’t responsible for their content or practices.


8. Children's Privacy

Our Services aren’t intended for children. We don’t knowingly collect data from anyone under 16. If we learn we have, we’ll delete it. Parents/guardians can contact us to request removal.


9. Data Security & Retention

While we use safeguards to protect your information, no method is 100% secure. Avoid sending sensitive data over unsecured channels.

We keep your data as long as necessary—for example, to manage your account, fulfill orders, comply with legal obligations, or resolve disputes.


10. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access: Request details about the data we hold about you
  • Delete: Ask us to delete your personal information
  • Correct: Fix any inaccuracies in your data
  • Portability: Get a copy of your data in a portable format
  • Opt out: Of data sales, sharing, or targeted advertising
  • Limit sensitive data use: Control how sensitive data is used or disclosed
  • Restrict processing or withdraw consent
  • Appeal: If we decline your request

You can opt out of marketing emails by clicking "unsubscribe" at the bottom of our messages. You may still receive non-promotional messages related to your account or orders.

To exercise your rights, contact us using the details below. We may verify your identity before processing your request.


11. Complaints

Have concerns? Please reach out using the contact info below. If you're not satisfied with our response, you may contact your local data protection authority, depending on your location.


12. International Users

If you’re outside the U.S., note that your data may be transferred and processed in the United States or other countries. We use standard legal contracts (like the European Commission’s Standard Contractual Clauses) to protect international data transfers when required.